Refund and Returns Policy
Refund and Returns Policy
Last Updated: December 10, 2025
1. Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging with all tags attached
- Accompanied by proof of purchase
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
3. How to Initiate a Return
To start a return:
- Contact us with your order number and reason for return
- We'll provide you with a return authorization and shipping instructions
- Pack the item securely in its original packaging
- Ship the item back using a trackable shipping method
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
5. Refund Processing
Once we receive and inspect your return, we will:
- Send you an email confirmation
- Process your refund within 5-7 business days
- Issue the refund to your original payment method
Please note it may take additional time for your bank or credit card company to process the refund.
6. Exchanges
If you need a different size or color, we recommend returning the original item for a refund and placing a new order to ensure availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund at no cost to you.
Contact Us
For questions about returns or refunds, please contact us.